Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. Every product is inspected to ensure that customers are satisfied with the product. Also, we stand behind each handmade product to make sure every product has high quality. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us. 


Returns are not accepted and sales are final.  All handmade products are not eligible for returns. If there is a problem with your handmade product, please email us at  


Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

MedLuna is not held responsible for:

  • Mistakes made by the US Postal Service
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery
  • Missing orders from mailbox

If you have a specific question with respect to your shipment, please contact us at and provide your order number.



Items are shipped after processing (5-7 business days) using United States Postal Service. In addition to an order confirmation email, we will send you a shipping confirmation email. Every order comes with a tracking number.